Manage booking availability per hour

When providers post listings using "Per hour", they can define their availability.

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Written by Sharetribe
Updated over a week ago

Sharetribe supports availability management for hourly listings. When hourly availability management is used, your providers can define their default schedule and time slots to open the time when they are available, on the listing page, by clicking "Edit availability".

Whenever certain timeslots are booked, buyers cannot book the same hours anymore unless the provider decides to reject the initial booking, in which case the slots are freed. The provider cannot block or unblock slots from their calendar if there's already a booking on those dates.

How to enable availability management?

You can enable "Per hour", "Per day" and "Per night" availability management by editing your order types in your Admin panel.

How can providers enable availability management in their existing listings?

If your providers have existing listings when you enable availability management, those listings will retain their old settings so that availability management won't be enabled by default.

To enable availability management, they need to edit their listing, ensure they have an order type with availability management turned on, and click save. When they do this, they should see a notification saying that availability management has been enabled.

How will automatic availability management look like to providers and customers

Customers will be see booked time slots on grey background in the date and time pickers when they're initiating a booking. Those dates cannot be selected.

When Stripe is used as the payment gateway, the end date cannot be further than today + 85 days as this is the maximum delay to hold funds.

How will transactions using availability be marked as completed

When the availability is in use, transactions will be automatically marked as completed 2 days after the end date.

What are the limits of the hourly availability management

If availability management is in use, customers cannot make bookings for more than one year ahead. With Stripe enabled, the booking's end date cannot be later than 85 days from the current date.

If the provider has accepted a booking, the slots cannot be freed even if the booking is canceled.

Automatic availability management doesn't currently support one listing having multiple seats. For example, if you have a booking platform for shared workspaces, where up to 5 people can book the same space simultaneously, you should currently not use automatic availability management. For this, you can use the basic pricing units per hour, which are simple time-based units, without the calendar feature. You could also create a custom pricing unit.

It isn't possible to change availability for a specific date, only for a default weekly schedule.

Availability management currently works only if online payments have been enabled.

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