With the Pro plan, it is possible to connect your own domain for your marketplace and enjoy a free SSL security certificate.

Here you can find answers to the most common questions about using a custom domain.

Is a custom domain included in the Pro plan? Can a domain be purchased through Sharetribe?

Sharetribe does not sell custom domains, so you need to buy one from a domain hosting provider, independently from Sharetribe. You will then be able to connect it to your Sharetribe marketplace.

A custom domain usually costs about $10/year, and there are many providers you can choose from. We recommend Hover but any provider, such as Google Domains or OVH is fine too. Doing a bit of research on which to choose is recommended.

If your favorite domain name provider isn’t well-known, make sure that you will be allowed to edit your DNS settings before buying your domain.

Is domain hosting included in the Pro plan? Can domain hosting be purchased through Sharetribe?

With any Sharetribe plan, hosting for your marketplace is included, but we do not host your custom domain. If you use a custom domain you need a separate domain host. If you plan to host other services (such as a blog, a forum or your own content...) you will need to use your own hosting for these.

Is a SSL certificate included in the Pro plan? Can a SSL certificate be purchased through Sharetribe?

Sharetribe provides a dedicated SSL certificate for your marketplace address, when your domain is connected to your marketplace.

Sharetribe will take care of the setup and maintenance of your dedicated SSL certificate, so you don’t have to worry about it.

The SSL certificate for your custom domain is included in your plan.

What is an SSL certificate?
An SSL certificate offers secure and encrypted communication between a website and a web server. It is used to protect sensitive information such as credit card details, passwords and emails from being hacked or stolen. In your browser, it is idicated as an “s” after "http://", which becomes "https://" and gets a lock icon next to it.

Can I use my own custom domain during the trial?

Unfortunately, the ability to use your own domain is not available for a trial marketplace, as it requires some manual steps by our side. Using a custom domain is available from the Pro plan upwards.

During your free trial, you can redirect your own domain to your Sharetribe marketplace URL (mymarketplace.sharetribe.com), without domain masking. In this way, you can already start to promote your own domain, even though your users will still be redirected to your marketplace in the Sharetribe subdomain. mymarketplace.sharetribe.com. This address will be visible in their browser navigation bar, but they will arrive to it through your custom domain.

Can I change my custom domain?

Yes, you can change your domain later if you want to. This requires some manual operation from our side. The change is free of charge.

If you would like to move forward with a domain change, contact us and let us know which new domain you want to use. We will then send further instructions.

I have a Pro subscription. What do I have to do set up my custom domain?

Visit the Domain page on your Admin panel to get instructions on how to configure your DNS settings and start using your custom domain.

I have pointed my DNS settings to the records you provided and followed your instructions. Why is my domain still not working?

Pointing the DNS records settings is only part of the custom domain setup. After your DNS settings have been updated, visit the Domain page on your Admin panel to check them and start using your custom domain.

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