With the Pro plan, it is possible to connect your own domain for your marketplace and enjoy a free SSL security certificate.

Here you can find answers to the most common questions about using a custom domain.

Is a custom domain included in the Pro plan? Can a domain be purchased through Sharetribe?

Sharetribe does not sell custom domains, so you should buy one from your own provider, independently from Sharetribe. You will then be able to connect it to your Sharetribe marketplace.

A custom domain costs about $10/year and there are many providers you can choose from. We recommend Hover but any provider, such as Google Domains or OVH is fine too. Doing a bit of research on which to choose is recommended.

If your favorite domain name provider isn’t well-known, just make sure that you will be allowed to edit your DNS settings when buying your domain.

Is domain hosting included in the Pro plan? Can domain hosting be purchased through Sharetribe?

With any Sharetribe plan, hosting for your marketplace is included, we do however not host your custom domain. If you use a custom domain you need a separate domain host. If you plan to host other services (such as a blog, a forum or  your own content...) you will need to use your own hosting for these.

Is a SSL certificate included in the Pro plan? Can a SSL certificate be purchased through Sharetribe?

Sharetribe provides a dedicated SSL certificate for your marketplace address when your domain is connected to your marketplace.

Sharetribe will take care of the setup and maintenance of your dedicated SSL certificate, so you don’t have to worry about it.

The SSL certificate for your custom domain is included in your plan so you don’t have to pay any extra for it.

What is a SSL certificate?
The SSL certificate offers a secure and encrypted communication between a website and a web server. It is used to protect sensitive information such as credit card details, passwords and emails from being hacked or stolen. In your browser, it usually shows by the adding of “s” to http:// -> https:// and a lock icon next to it.

Can I use my own custom domain during the trial?

Unfortunately using your own domain is not available for a trial marketplace, as it requires some manual steps by our side.

An alternative is to redirect your domain to your Sharetribe marketplace URL (mymarketplace.sharetribe.com), without domain masking. In that way you can promote your domain already even though your members will be redirected to your marketplace address such as mymarketplace.sharetribe.com and this address will be visible in their browser navigation bar.

Can I change my custom domain and use a different one later?

Yes, you can change your domain later if you want to. This requires some manual step and the change is free of charge.

If you would like to move forward with this change, contact us and let us know the new domain you wish to use. We will then send further instructions.

I have a Pro subscription, what do I do to set up my custom domain?

Immediately after your subscription, some instructions were sent to your subscription email. If you didn’t receive them, contact us and let us know the domain you wish to use, we’ll be happy to help and send further instructions.

I have pointed my DNS settings to the records you provided and followed your instructions, why is it not working?

Pointing the DNS records settings is only part of the custom domain setup, a few manual steps are also required by our side. Contact us to let us know about your progress, and we’ll be happy to make the final changes to enable your custom domain!

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