Your marketplace is set up to send different types of automatic emails for different activities. This article explains what these are.

Automatic emails sent

Your marketplace sends several automatic email messages to your users for different actions they perform.

The automatic emails that are sent out to users are:

  • A welcome email when the user joins the marketplace

  • A daily or weekly newsletter

  • When another user sends them a message

  • When another user comments on their listing

  • When another user starts a transaction for one of their listings

  • When another user accepts their offer or request

  • When another user rejects their offer or request

  • When another user gives them feedback

  • When they have forgotten to mark an order as completed (that email is sent two days before automatic order completion)

  • When they can give feedback after a transaction

  • When another user marks their order with the user as completed

  • When they receive a new payment

  • When a listing public discussion they follow has a new comment

  • When a listing they have commented on has been updated

  • When they have posted a listing but have not added their payment details (if online payments are enabled)


How to change notification settings as a user

Each user can change how often they receive the newsletter and which notification emails they receive. These can be changed under “Notifications” in the user’s profile settings. Note that marketplace admins are also users on the marketplace, and the notification system works similarly for admins and non-admins.

Each user can choose to receive or not receive the following emails:

  • When another user sends them a message

  • When another user comments on their listing

  • When another user starts a transaction for one of their listings

  • When another user accepts their offer or request

  • When another user rejects their offer or request

  • When another user gives them feedback

  • When they have forgotten to mark an order as completed (that email is sent two days before automatic order completion)

  • When they can give feedback after a transaction

  • When another user marks their order with the user as completed

  • When they receive a new payment

  • When a listing public discussion they follow has a new comment

  • When a listing they have commented on has been updated


Answers to FAQ about automatic emails:


Can the admin edit or change the automatic emails?

The admin cannot edit the automatic emails that have been discussed in this article except the welcome email

The newsletter cannot be edited, but the user can change how frequently it is sent out. 

With “not being able to edit” includes: 

  • it is not possible to change the content or subject

  • It is not possible to disable them  - only each individual user can do this

  • it is not possible to change when or how often they are sent

  • It is not possible to change other users’ settings.

Can the notifications be sent by SMS?

At this time, notifications can only be sent as emails.

What do the emails look like?

The emails include your marketplace logo, a greeting, text, and a call-to-action button that takes the user directly to the page they need to go to. Below is an example of the payment detail reminder email. The parts in brackets are variables that change depending on the user's name or listing title.

Other articles about emails that might be useful are:

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