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View unconfirmed and pending users, and resend confirmation email
View unconfirmed and pending users, and resend confirmation email

Members don't always complete the registration process to your marketplace: here's how to find them easily and help them join your website.

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Written by Sharetribe
Updated over a week ago

To be confirmed members of your marketplace, visitors have to sign up to create an account, accept terms, fill in potential mandatory fields, and confirm their email address. If they don't, they'll be categorized as unconfirmed or pending.

How to find all unconfirmed or pending users 

You can view them all in the "Users / Manage users" page of your Admin panel and use filters to display only such users.

How to resend the confirmation email

If a member hasn't confirmed their email address, maybe it's because they've missed that email notification.

From the "Users / Manage users" page, find the user and click the button on the Actions column. Select "Resend confirmation email" and confirm.

That's it!

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