The most effective way to discourage bypass in a marketplace is by providing value in the marketplace-backed transaction. However sometimes, you may prefer to disallow the direct message feature entirely.

How to disable the direct message feature

To prevent users from contacting each others directly:

  • log in your admin panel
  • go to the Settings tab
  • uncheck the "Allow users to message each others freely" box
  • save

And voilĂ !

What changes when users can't contact each others freely?

If that feature is disabled, then:

  • the Contact button on user profiles is removed
  • the Contact button on listing pages is removed
  • users can discuss with each others only by starting a transaction

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