The most effective way to discourage bypass in a marketplace is by providing value in the marketplace-backed transaction. However, sometimes, you may prefer to disallow the direct message feature entirely.

How to disable the direct message feature

To prevent users from contacting each other directly:

  • log in to your Admin panel
  • go to the "Users / User rights" page
  • uncheck the "Allow users to message each other freely" box
  • save

And voilĂ !

What changes when users can't contact each other freely?

If that feature is disabled, then:

  • the Contact button on user profiles is removed
  • the Contact button on listing pages is removed
  • users can discuss with each other only by starting a transaction
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