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Prevent users from sending direct messages
Prevent users from sending direct messages

By default, on your site users can contact each other freely. You can disable that option and allow discussions only via a transaction.

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Written by Sharetribe
Updated over a week ago

The most effective way to discourage bypass in a marketplace is by providing value in the marketplace-backed transaction. However, sometimes, you may prefer to disallow the direct message feature entirely.

How to disable the direct message feature

To prevent users from contacting each other directly:

  • log in to your Admin panel

  • go to the "Users / User rights" page

  • uncheck the "Allow users to message each other freely" box

  • save

And voilà!

What changes when users can't contact each other freely?

If that feature is disabled, then:

  • the Contact button on user profiles is removed

  • the Contact button on listing pages is removed

  • users can discuss with each other only by starting a transaction

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