Trust between sellers and buyers is critical for the success of a marketplace. One way to build trust is to let users rate and comment on each other after a transaction. This is how trust is built with Sharetribe.
How to enable reviews in your marketplace
Reviews are enabled for all marketplaces. Users are prompted to rate and review the other party automatically after each paid transaction. It is currently not possible to disable reviews and ratings.
How do reviews work?
After a transaction is completed, both buyer and seller can review each other. A review consists of:
A positive or negative rating (thumbs up or down).
A free-form text comment.
Can users skip the feedback process?
Yes, users can choose not to review the other party. However, they can't refuse a review from the other party after a completed transaction.
Where do reviews appear?
Reviews are visible to everyone on each user's profile page. A seller's rating (percentage of positive ratings and number of ratings) is also shown on each listing page.
As an admin, you can also view the reviews in the "Transactions & Reviews / Manage reviews" section of your Admin panel. You can read more in this article from our help center.
Can I enable reviews for free transactions?
Reviews are only available for paid transactions.
Is it possible to edit or delete reviews?
Yes, it is. Within the Reviews section of your Admin panel, you can edit the feedback given by your users. You can decide to delete reviews and allow users to leave another one or block them to prevent them from leaving another one. You can read more about handling reviews in this article of our help center.