How to solve payment errors
Errors with credit card payments are generally due to your bank rejecting the charge. As Sharetribe is based in Finland, some banks may automatically flag the transaction as unusual and block it as a security precaution. If you run into the error message "Problem while processing your card" when paying for your Sharetribe subscription, follow the steps below to solve it:
- Contact your bank and let them know that you are OK with this transaction.
- Ask them to allow the transaction.
- Ask them to check your card limit.
- Try to subscribe again.
If this does not solve the issue, please contact Sharetribe support.
How to update your credit card
If you get a reminder that the payment is overdue, there is a link in the email that allows you to update your credit card information securely. Once you have done this let us know and we will try to process the transaction again.
If you wish to update your card but have not gotten an email, please contact us and we will send you a secure link to update your credit card information.