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Sharetribe Go - DNS and domain setup
Instructions to set up your domain name for different domain registrars
Set up marketplace domain with registrar not listed
Set up marketplace domain with registrar not listed

This article gives instruction on how to set up your domain with a domain hosting provider that is not listed in our Help Center articles

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Written by Sharetribe
Updated over a week ago

Follow these instructions to set up your own domain for your marketplace if your registrar is not included in our Help Center instructions. You will need to configure your DNS records and make your domain name point to Sharetribe servers. Note that it may take up to 48 hours for these changes to take effect across the internet.

After your DNS settings have been updated, visit the "General / Domain" page on your Admin panel to check them and start using your custom domain.

Please note that the following instructions only apply to marketplaces with a Pro or above subscription.

Here you can check out the articles on domain registrars we have instructions for.

General image

Before you start the configuration, it useful to study this general image of how the DNS records should look after the setup:

The actual output for your specific registrar will most likely differ from this, but the above image gives you a general idea of how the records should look. 

Instructions for a www subdomain

Follow these instructions to set up your marketplace at a domain like http://www.mydomain.com. If you want to use another subdomain (like http://marketplace.mydomain.com), jump down a bit for instructions on how to use other subdomains.

Open your registrar's DNS settings

  1. Log in to your registrar account, select your domain, and open the settings.

  2. Look for a "DNS" or "DNS settings" menu or tab.

Configure the DNS records for the www address

  1. Look over the existing CNAME records.

  2. If a CNAME record exists where "Host" or "Source" is set to "www", click edit and set "Points To" or "Value" or "Target" to "proxy.sharetribe.com". Note that the target address for this record, proxy.sharetribe.com, should be copied as-is. You don't need to change it to your own marketplace's address.

  3. If a CNAME record doesn't exist, click "Add record" or "Create record". From the record type list, select CNAME. Fill in the following fields: "Host" or "Source" to "www". "Points To" or "Value" or "Target" to "proxy.sharetribe.com". If you have to fill a field named "TTL", set it to "3600". Note that the target address for this record, proxy.sharetribe.com, should be copied as-is.

  4. Save changes.

  5. Check that the record has been updated or created according to your changes.

Configure the DNS records for the root domain

It is also important to redirect requests sent to your root domain (without "www", i.e., "domain.com").

  1. Look over the existing A records.

  2. If an A record exists where "Host" or "Source" is set to "@", click edit and set "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54". Pick the one you prefer!

  3. If an A record doesn't exist, click "Add record" or "Create record". From the record type list, select A. Fill in the following fields: "Host" or "Source" to "@". "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54". Pick the one you prefer. If you have to fill a field named "TTL", set it to "3600".

  4. Save changes.

  5. Check that the record has been updated or created according to your changes.

Instructions for other subdomains

If you want to set up your marketplace at a subdomain like http://marketplace.mydomain.com (as opposed to http://www.mydomain.com), follow these instructions.

Open your registrar DNS settings

  1. Log in to your registrar account, select your domain and open the settings.

  2. Look for a "DNS" or "DNS settings" menu or tab.

Configure the DNS records for your subdomain

  1. Look over the existing CNAME records.

  2. If a CNAME record, where "Host" or "Source" is set to your desired subdomain, exists, click edit and set "Points To" or "Value" or "Target" to "proxy.sharetribe.com". Note that the target address for this record, proxy.sharetribe.com, should be copied as-is. You don't need to change it to your own marketplace's address.

  3. If such a CNAME record doesn't exist, click "Add record" or "Create record". From the record type list, select CNAME. Fill in the following fields: "Host" or "Source" to the desired subdomain (such as "marketplace"). "Points To" or "Value" or "Target" to "proxy.sharetribe.com". If you have to fill a field named "TTL", set it to "3600". Note that the target address for this record, proxy.sharetribe.com, should be copied as-is.

  4. Save changes.

  5. Check that the record has been updated or created according to your changes.

If you cannot edit or create a CNAME record, try with an "A" record.

  1. Look over the existing A records.

  2. If an A record, where "Host" or "Source" is set to the desired subdomain, exists, click edit and set "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54". Pick the one you prefer!

  3. If such an A record doesn't exist, click "Add record" or "Create record". From the Record type list, select A. Fill in the following fields: "Host" or "Source" to the desired subdomain (such as "marketplace"). "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54". Pick the one you prefer. If you have to fill a field named "TTL", set it to "3600".

  4. Save changes.

  5. Check that the record has been updated or created according to your changes.

After your DNS settings have been updated, visit the "General / Domain" page on your Admin panel to check them and start using your custom domain.

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