Marketplace administrators can also post listings and offer their own products/services. This would mean that in some cases the listing author and the marketplace admin are the same user and therefore have the same PayPal account. When someone pays for the service, rental or product involved in these listings, both the payment for the listing and the transaction fee (commission) would correspond to the same user. In that case, the commission fee isn't transferred.
Why does this happen?
In normal transactions PayPal charges a fee both from the payment to the seller and from the transfer of the commission to the admin. You can find out more about how this works in these two articles of our help center:
- How the transaction fee (commission) is charged from the sellers
- Example transactions with PayPal payments
In a transaction when the seller uses the same PayPal account as set up in the marketplace's payment settings (they have the same PayPal account) the second movement of money (the commission from the seller to the admin) is not needed, as it's not possible (or useful) to move money from one PayPal account to that same account.
The seller is the marketplace admin: when does this happen?
This happens when the PayPal account defined in the marketplace admin panel (Admin panel / Payments) is the same that a seller's (User settings / Payments).
Why can't I find the transaction fee in my receipt?
In this situation, the transaction fee wasn't transferred at all to avoid unnecessary PayPal fees.
Is the money of the transaction fee lost?
No, that money didn't disappear. It remained on the seller account so no money has been lost. In fact some money has been kept from avoiding PayPal's fees.