Sometimes things don't go as planned and you might want to stop or pause your business idea.

You can ask anytime to cancel your subscription at the end of your paid period, there are no lock-ins.

If your subscription has just been renewed and you realized that you haven’t contacted us to cancel before the renewal date, or if you have just changed your mind just after subscribing for the first time, we will issue a refund and close your marketplace immediately only if you contact us within three or ten days of your payment, based on the billing period you've chosen.

Monthly billing: three-day refund period

After you have subscribed to any Sharetribe Go paid plan with a monthly billing period, or your existing subscription with a monthly billing period has been automatically renewed, we can accept your request for a refund of your latest payment only if you contact us within three days of your payment. Your marketplace will be closed immediately.

If you contact us to ask to cancel your subscription more than three days after your payment, we'll cancel your subscription on your next renewal date and will not refund your latest payment.

Semi-annual billing: ten-day refund period

After you have subscribed to any Sharetribe Go paid plan with a semi-annual billing period, or your existing subscription with a semi-annual billing period has been automatically renewed, we can accept your request for a refund of your latest payment only if you contact us within ten days of your payment. Your marketplace will be closed immediately.

If you contact us to ask to cancel your subscription more than ten days after your payment, we'll cancel your subscription on your next renewal date and will not refund your latest payment.

The free trial is the best way to test Sharetribe Go

We offer a free 30-day trial of Sharetribe Go, and all features (except Custom domain, Custom outgoing email address and Custom footer) are available during the trial. For up to 30 days, you can use all the core features of Sharetribe Go to learn if it is a good fit for your marketplace business!

It's a good idea to use the free trial as much as possible. When you start a subscription during your trial time, this ends your trial immediately and we won't refund your payment if you contact us more than three or ten days (based on the billing period) after your payment.

How to find the renewal date and what are the notifications sent on the renewal date

You can learn more about your trial expiration date and your subscription renewal date from the "Subscription" tab in your Sharetribe Go Admin panel.

When you subscribe to a Sharetribe Go plan or when your subscription is automatically renewed, you immediately receive an invoice and email notification to your subscription email address.

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