Upgrade from the Starter or Hobby plan to the Pro plan

Please contact Sharetribe support to upgrade your plan. We'll also send you instructions to set up your white-label marketplace with your own domain. Setting up the domain requires action from both you and the Sharetribe team and might take up to 48 hours.

If you reach the user limit on the Hobby plan, the Sharetribe team will contact you to inform you that you will be upgraded to the next plan soon. We will then do the upgrade for you. This will not cause any downtime, and your users will be able to access your marketplace at all times.

Upgrade from the Pro plan to the Growth plan

When you reach the Pro plan user limit, the Sharetribe team will be in contact with you to inform you that you will be upgraded to the next plan soon. We will then do the upgrade for you. This will not cause any downtime, and your users will be able to access your marketplace at all times.

Upgrade from the Growth plan to the Scale plan

When you reach the growth plan user limit, the Sharetribe team will be in contact with you to inform you that you will be upgraded to the next plan soon. We will then do the upgrade for you. This will not cause any downtime, and your users will be able to access your marketplace at all times.

What happens to the payment left in my current subscription?

Upgrades are most often done in the middle of a billing period. When we upgrade your subscription due to reaching the user limit, the remainder of the money from the old subscription will be used as credit toward the new one. In other words, you will not lose any money due to the upgrade.