Sharetribe Go - Payment system

Payment providers at Sharetribe - Stripe and PayPal

Sharetribe offers Stripe and PayPal as payment providers

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Collect commission from sellers, buyers or both

To earn money from your marketplace, you can collect a fee (commission) from sellers and/or buyers, over each paid transaction.

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Set up Stripe in Sharetribe Go or Sharetribe Flex

The Stripe payment gateway can be used in both Sharetribe products. The setup is a bit different: here are details for both.

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Differences between Stripe and PayPal

Sharetribe offers Stripe and PayPal as payment providers. Credit cards and payment methods, requirements and fees: here are the differences.

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FAQ about payments and payment providers

This article compiles articles that answer the most common questions about payments, payment providers and more

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Disable Stripe or PayPal in the Admin panel

If you've been using both Stripe and PayPal in your marketplace, you might one to focus on one and disable the other. Here is how to do it.

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Deposits and escrow in online transaction

In order to secure transactions, some marketplaces want to offer escrow or deposit.

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PCI compliance at Sharetribe

This applies to Stripe and PayPal, the payment gateways available in a Sharetribe marketplace. They are both PCI-compliant.

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Currencies supported for online payments in Sharetribe Go

Based on your country, you can use one of the 26 available currencies for your online payment system.

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Change marketplace currency

Changing currency for your marketplace, all you need to know

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Choosing a minimum listing price

What the minimum listing price is and why you need to choose one

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Guide to getting started with Stripe payments

Stripe is a great payment gateway and you should know how it works in your marketplace. Here are all articles to know everything about it!

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Learn about Stripe

Online payments in a Sharetribe marketplace are powered by Payment Providers and Stripe is one of them, allowing the use of credit cards.

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Stripe's processing fees

Stripe charges a processing fee for each transaction through their system. The fees are detailed here.

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Countries and currencies supported by Stripe

Stripe can be enabled in Sharetribe Go in 26 currencies and 37 countries. Find out which currency works in your country.

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Supported countries for providers' Custom/Managed Accounts with Stripe

There is a limited number of countries where your vendors can have bank accounts. Find out which here.

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Enable Stripe payments

In order to receive payments in the marketplace you need to enable payments, which you can do by connecting Stripe as a payment provider.

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What is Stripe Connect Onboarding

Stripe Connect Onboarding makes it easier for sellers to add their payout details and is included in your Stripe fees.

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Configure Stripe and get API keys for a marketplace

To enable payments and receive commissions in your marketplace, you need a free Stripe account and to add your API keys in your Admin panel.

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Apply for Stripe Connect review

If you create a new Stripe Platform, Stripe most likely will ask to review it. Here are details about the requirements and process.

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Set up commission with Stripe

After you connect your Stripe account, you need to determine what is going to be your commission for each transaction. Learn how!

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How to enable Stripe Connect Onboarding

If your marketplace was created before January 2023, Stripe Connect Onboarding must be enabled manually as you have to configure things.

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Steps for sellers to receive payments with Stripe

If Stripe is enabled, buyers can pay by credit or debit card. Providers must configure their account to be able to receive such payments.

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Stripe transaction process

Transactions going through Stripe follow a few steps, from accepting the request to the payment and reviews. Here's a complete description.

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Stripe transaction process with screenshots

This is an illustrated, in-depth guide about the Stripe transaction process.

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Example transactions with Stripe payments

Stripe fees can seem hard to understand. Here you can find examples of how much you would pay in fees by using Stripe.

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Delay payments and hold funds with Stripe

With Stripe as the payment provider, payout to sellers can be held for up to 90 days or until buyers marks transactions as completed.

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Issue refunds with Stripe

If a transaction goes wrong, buyers might ask for a refund from providers. With Stripe, this needs to happen in the admin Stripe account.

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Storing buyer payment details with Stripe

The buyer credit card number isn't stored during a transaction and admin or sellers can't access them.

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Stripe error: “There is something wrong with the payment system [...] Stripe Connect has not been enabled [...]”

Instruction on how to register your platform at Stripe to solve this error

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Stripe error: "Bank account is not connected"

When adding their payout details with Stripe Connect Onboarding, sellers may face the "Bank account is not connected" error. Here's the fix.

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Stripe US terms update (2022-10): notify your providers

Stripe is updating its terms and you should let your providers in the US know.

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Stripe EU, UK, Norway, and Switzerland terms update (2023-02): notify your providers

Stripe is updating its terms and you should let your providers in the EU, UK, Norway, and Switzerland know.

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Guide to getting started with PayPal payments

Setting up payments with PayPal. This article compiles most information you need.

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Countries and currencies supported by PayPal

PayPal can be enabled in 26 currencies and many countries at Sharetribe. Find out which currency works in your country.

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PayPal's processing fees

PayPal charges a fee over each transaction. Both providers and admin will pay one: find out how much exactly.

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Enable PayPal payments

The online payment system is the core of your marketplace and you can rely on PayPal to process paid transactions in your marketplace.

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Set up PayPal on a marketplace

To allow providers and buyers to pay and receive money via PayPal, you need to configure it by connecting your own PayPal account.

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Upgrade to Premier or Business PayPal account

To use PayPal as a payment gateway on you marketplace or receive payments with it, you need to upgrade your account.

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Accepted payment methods with PayPal

Through PayPal, buyers can pay with credit cards, debit cards, PayPal accounts and more.

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Verify PayPal account

It is possible that PayPal requires you to verify your account before you can connect it to your user profile.

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Guide to granting permissions PayPal account

Providers must agree to some permissions in order to be able to receive money from buyers: here is the whole list, with details.

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Steps for sellers to receive payments with PayPal

To receive money through PayPal, providers have to connect their PayPal accounts to their profiles – here’s how.

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Steps for PayPal sellers to allow payments with credit cards

For buyers, the creation of a PayPal account isn't mandatory. However sometimes that setting has to be reviewed in the seller's account.

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PayPal's transaction process

Transactions going through PayPal follow a few steps, from accepting the request to the payment and reviews. Here's a complete description.

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PayPal transaction process with screenshots

This is an illustrated, in-depth guide about the PayPal transaction process.

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Example transactions with PayPal payments

Considering fees and payment flow, transactions can be quite complex. Here are some examples to better understand how PayPal works.

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Charge commission from sellers with PayPal

If you enable a commission for a transaction the sellers in your marketplace are automatically charged. Find out how.

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Charging commission with PayPal when admin is also seller

When the admin is also the seller the commission is not shown on a transaction (but isn't lost!). Read more to learn why.

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Enable PayPal micropayment fees

If your marketplace processes small amounts for each transaction, micropayments can help to decrease the payment fees charged by PayPal.

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Release money to seller with PayPal

After a payment with PayPal, money is transferred immediately to providers.

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Issue refunds with PayPal

If a transaction goes wrong, buyers might ask for a refund from providers. With PayPal, this needs to happen in the provider user account.

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PayPal error: "We are not able to process your payment [...] at this time"

When connecting your own PayPal account, you may encounter this error. It is usually easy to fix: here is how.

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PayPal error: "You need to confirm your account”

Email, bank account, identity: these are some things to check if PayPal requires a confirmed account from providers in your marketplace.

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