Follow these instructions to setup your own domain for your marketplace if your registrar is not described in our instructions. You will need to configure your DNS records and make your domain name point to Sharetribe servers. Note that it may take up to 48 hours before these changes work across the internet. Also note that there are further manual steps that we need to do on our side in order to complete the setup process, so it is important for you to let us know once you have done these changes.

Please note that the following instructions only applies to marketplaces under a Pro or above subscription.

Here you can check out the articles on domain registrars we have instructions for.

Instructions for a www subdomain

Follow these instructions to set up your marketplace at a domain like http://www.mymarketplacedomain.com. If you want to use another subdomain (like http://marketplace.mydomain.com), jump down a bit for instructions on how to use other subdomains.

Open your registrar DNS settings

  1. Log in to your registrar account, select your domain and open the settings.
  2. Look for a "DNS" or "DNS settings" menu or tab.

Configure the DNS records for the www address

  1. Look over the existing "CNAME" records.
  2. If a "CNAME" record exists where "Host" or "Source" is set to "www", edit it and set "Points To" or "Value" or "Target" to "proxy.sharetribe.com". Note that the address is literal and you don't need to change it to your own marketplace's address.
  3. If such a record doesn't exist, click on "Add record" or "Create record". From the Record type list, select "CNAME". Fill in the following fields: "Host" or "Source" to "www", "Points To" or "Value" or "Target" to "proxy.sharetribe.com". If you have to define something named "TTL" set it to "3600". Note that the address is literal and you don't need to change it to your own marketplace's address.
  4. Save those changes.
  5. Make sure that all changes have been saved.

Configure the DNS records for the root domain

It's important to also redirect requests sent to your root domain (without "www", i.e. "domain.com").

  1. Look over the existing "A" records.
  2. If an "A" record exists where "Host" or "Source" is set to "@", edit it and set "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer!).
  3. If such a record doesn't exist, click on "Add record" or "Create record". From the Record type list, select "A". Fill in the following fields: "Host" or "Source" to "@", "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer. If you have to define something named "TTL" set it to "3600".
  4. Save those changes.
  5. Make sure that all changes have been saved.

Instructions for other subdomains

If you want to setup your marketplace at a subdomain like http://market.mydomain.com (as opposed to http://www.mymarketplace.com), follow these instructions.

Open your registrar DNS settings

  1. Log in to your registrar account, select your domain and open the settings.
  2. Look for a "DNS" or "DNS settings" menu or tab.

Configure the DNS records for your subdomain

  1. Look over the existing "CNAME" records.
  2. If a "CNAME" record exists where "Host" or "Source" is set to the desired subdomain, edit it and set "Points To" or "Value" or "Target" to "proxy.sharetribe.com".
  3. If such a record doesn't exist, click on "Add record" or "Create record". From the Record type list, select "CNAME". Fill in the following fields: "Host" or "Source" to the desired subdomain (such as "subdomain"), "Points To" or "Value" or "Target" to "proxy.sharetribe.com". If you have to define something named "TTL" set it to "3600".
  4. Save those changes.
  5. Make sure that all changes have been saved.

If you are not able to edit or create a "CNAME" record then try with an "A" record.

  1. Look over the existing "A" records.
  2. If an "A" record exists where "Host" or "Source" is set to the desired subdomain, edit it and set "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer!).
  3. If such a record doesn't exist, click on "Add record" or "Create record". From the Record type list, select "A". Fill in the following fields: "Host" or "Source" to the desired subdomain (such as "subdomain"), "Points To" or "Value" or "Target" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer. If you have to define something named "TTL" set it to "3600".
  4. Save those changes.
  5. Make sure that all changes have been saved.

Once done contact Sharetribe support to complete the setup.

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