Follow these instructions to setup your own domain for your marketplace when using Gandi as your registrar. You will need to configure your DNS records and make your domain name point to Sharetribe servers. Note that it may take up to 48 hours before these changes work across the internet. Also note that there are further manual steps that we need to do on our side in order to complete the setup process, so it is important for you to let us know once you have done these changes.

You can also read the official Gandi documentation, if needed.

Please note that the following instructions only applies to marketplaces under a Pro or above subscription.

Instructions for a www subdomain

Follow these instructions to set up your marketplace at a domain like http://www.mymarketplacedomain.com. If you want to use another subdomain (like http://marketplace.mydomain.com), jump down a bit for instructions on how to use other subdomains.

Open your Gandi DNS settings

  1. Log in to your Gandi account and open your account manager. The address depends of your country.
  2. Select the domain you want to use.
  3. From the "Zone files" section at the bottom, click "Edit the zone".
  4. To be able to edit, you must first click the "Create a new version" button.

Configure the DNS records for the www address

  1. Look over the existing "CNAME" records.
  2. If a "CNAME" record exists where "Name" is set to "www", edit it and set "Value" to "proxy.sharetribe.com." (note the final dot!).
  3. If such a record doesn't exist, click on the "Add" button from the bottom. From the "Type" list, select "CNAME". Fill in the following fields: "TTL" to "3 hours" (other TTL values work as well), "Name" to "www", "Value" to "proxy.sharetribe.com." (note the final dot!).
  4. Click "Submit".

Configure the DNS records for the root domain

It's important to also redirect requests sent to your root domain (without "www", i.e. "domain.com").

  1. Look over the existing "A" records.
  2. If an "A" record exists where "Name" is set to "@", edit it and set "Value" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer!).
  3. If such a record doesn't exist, click on "Add". From the "Type" list, select "A". Fill in the following fields: "TTL" to "3 hours" (other TTL values work as well), "Name" to "@", "Value" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer!).
  4. Click "Submit".

Enable your changes and use the new version

  1. When all changes are done, click the "Use this version" button (above the records table).

Instructions for other subdomains

If you want to setup your marketplace at a subdomain like http://market.mydomain.com (as opposed to http://www.mymarketplace.com), follow these instructions.

Open your Gandi DNS settings

  1. Log in to your Gandi account and open your account manager. The address depends of your country.
  2. Select the domain you want to use.
  3. From the "Zone files" section at the bottom, click "Edit the zone".
  4. To be able to edit, you must first click the "Create a new version" button.

Configure the DNS records for your subdomain

  1. Look over the existing "CNAME" records.
  2. If a "CNAME" record exists where "Name" is set to the desired subdomain, edit it and set "Value" to "proxy.sharetribe.com." (note the final dot!).
  3. If such a record doesn't exist, click on the "Add" button from the bottom. From the "Type" list, select "CNAME". Fill in the following fields: "TTL" to "3 hours" (other TTL values work as well), "Name" to the desired subdomain, "Value" to "proxy.sharetribe.com." (note the final dot!).
  4. Click "Submit".

Enable your changes and use the new version

  1. When all changes are done, click the "Use this version" button (above the records table).
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