Follow these instructions to setup your own domain for your marketplace when using Namecheap as your registrar. You will need to configure your DNS records and make your domain name point to Sharetribe servers. Note that it may take up to 48 hours before these changes work across the internet. Also note that there are further manual steps that we need to do on our side in order to complete the setup process, so it is important for you to let us know once you have done these changes.

You can also read the official Namecheap documentation, if needed.

Please note that the following instructions only applies to marketplaces under a Pro or above subscription.

Instructions for a www subdomain

Follow these instructions to set up your marketplace at a domain like http://www.mymarketplacedomain.com. If you want to use another subdomain (like http://marketplace.mydomain.com), jump down a bit for instructions on how to use other subdomains.

Open your Namecheap DNS settings

  1. Log in to the Namecheap admin panel dashboard. You can find this in the top right corner under "Account" after logging in to https://www.namecheap.com
  2. From the dashboard, find the domain that you have purchased and click on the "Manage" button.
  3. From the menu below your domain name in the upper part of the screen, go to "Advanced DNS".

Configure the DNS records for the www address

  1. Change the row that has "HOST" equal to "www": set "VALUE" to "proxy.sharetribe.com." (note the final dot!) and "TYPE" to "CNAME Record". You do not need to change the TTL value.
  2. Save the changes by clicking the green tick on the right side of the row.

Configure the DNS records for the root domain

It's important to also redirect requests sent to your root domain (without "www", i.e. "domain.com").

  1. Change the row that has "HOST" equal to "@": set "TYPE" to "A Record" and set "Value" to "52.202.58.6" or "52.202.50.54" (pick the one you prefer!). You do not need to change the TTL value.
  2. Save the changes by clicking the green tick on the right side of the row.

Instructions for other subdomains

If you want to setup your marketplace at a subdomain like http://market.mydomain.com (as opposed to http://www.mymarketplace.com), follow these instructions.

Open your Namecheap DNS settings

  1. Log in to the Namecheap admin panel dashboard. You can find this in the top right corner under "Account" after logging in to https://www.namecheap.com
  2. From the dashboard, find the domain that you have purchased and click on the "Manage" button.
  3. From the menu below your domain name in the upper part of the screen, go to "Advanced DNS".

Configure the DNS records for your subdomain

  1. In the "HOST RECORDS" section, click on the "ADD NEW RECORD" button. For the new entry, set "TYPE" to "CNAME Record", set "HOST" to your subdomain, and "VALUE" to "proxy.sharetribe.com." (note the final dot!). You do not need to change the TTL value.
  2. Save the changes by clicking the green tick on the right side of the row.
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