If you are only in need to update the credit card you use for your Sharetribe subscription you can access your subscription page within our subscription platform. In this page, you can change your credit card information, review you billing address and find and download your invoices. In order to access the page, you would need to sign up with the e-mail that you used to subscribe to a paid plan (which might not be the same as the marketplace e-mail). It is the e-mail to which you receive your billing information and invoices.
If you cannot remember the e-mail address or you don't want to access the subscription page, another alternative to change your credit card information or any other subscription details is to contact us through the message widget in your marketplace admin panel or by e-mail. We will then send an email with a secure link through which you can update the information.
Sharetribe will never ask for credit card information to be sent in an email or message.