How to solve payment errors
Errors with credit card payments are generally due to your bank rejecting the charge. As Sharetribe is based in Finland, some banks may automatically flag the transaction as unusual and block it as a security precaution. If you run into the following error message when paying for your Sharetribe subscription, follow the steps below to solve it: "Problem while processing your card"
- Contact your bank and let them know that you are OK with this transaction.
- Ask them to allow the transaction.
- Ask them to check your card limit.
- Try to subscribe again.
If this does not solve the issue, please contact Sharetribe support.
How to update your credit card
If you have gotten a reminder that the payment is overdue there is a link in the email that allow you to update your credit card. Once you have done this let us know and we will try the transaction again.
If you wish to update your card but have not gotten an email please contact us and we will send you a link to update your card securely.