Sometimes emails sent from your marketplace be considered as spam. All emails services hosted by Microsoft (MSN, Outlook, Live, Hotmail) are, in particular, quite sensitive especially with new domains and email addresses recently created. If you've noticed this from happening, you can ask Microsoft to be an approved sender.

Note that emails sent from @sharetribe.com have already been white listed even though Microsoft might still consider such communications as spam based on your marketplace content.

How to submit a white listing request to Microsoft email services?

Microsoft allows you, as the owner of an email address sending messages to their users, to submit a request to be white listed. If you noticed that your marketplace emails don't reach inboxes at MSN, Outlook, Live or Hotmail, you should go through this process.

You can submit a white listing request to Microsoft by clicking here.

How to complete the Microsoft whitelisting request?

Here are a few details on how to complete each fields:

  • Contact Name: add your name
  • What domain are you sending to?: select what is relevant for your situation
  • Contact e-mail address: add your email address
  • What domain are you sending from?: add your marketplace domain
  • How would you describe your company or yourself?: pick the most relevant choice, probably "Business"
  • Outbound IP(s) or range(s): add 199.255.192.0/24 (possibly you may want to make a separate submissions with the optional ranges 199.127.232.0/24 and 54.240.1.0/24).
  • Is your server dedicated or shared?: select Shared
  • Copy and paste any error messages: add {"notificationType":"Bounce","bounce":{"bounceType":"Transient","bounceSubType":"ContentRejected","bouncedRecipients":[{"emailAddress":"EMAILTHATDIDNTRECEIVEMESSAGE","action":"failed","status":"5.7.129","diagnosticCode":"smtp;550 5.7.129 RESOLVER.RST.RestrictedToRecipientsPermission; not authorized to send to recipient because the sender isn't on the recipient's list of senders to accept mail from"}],"reportingMTA":"dns;BN6PR05MB2961.namprd05.prod.outlook.com"},"mail":{"source":"YOURCUSTOMOUTGOINGEMAIL","sourceArn":"arn:aws:ses:us-east-1:811006323562:identity/info@ticketharbor.com","sourceIp":"54.237.210.75"}} 
  • Provide the URL of your web site: add your marketplace address

You can then answer the security question and hit Submit.

Hopefully Microsoft will consider your request! If not, you can contact Sharetribe's support to use a different outgoing email address, hopefully one that will not be flagged as spam.

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